Shipping policy

Thank you for shopping with Cocoon Haven. We aim to deliver your order safely and keep you informed throughout the process.

Order Processing

Orders are prepared and processed after payment has been confirmed. Orders placed over weekends or public holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive tracking information by email or SMS.

Shipping Fee

A standard delivery fee of R90 applies to orders delivered within South Africa. The shipping charge will be displayed at checkout before payment.

Any free-shipping promotions will be clearly stated on our website and will apply only during the advertised promotional period.

Estimated Delivery Time

Our estimated delivery timeframe is:

8–12 business days

Business days exclude weekends and South African public holidays. Delivery times are estimates and may occasionally be affected by courier delays, high-order periods, severe weather or circumstances outside our control.

Delivery Areas

We currently deliver throughout South Africa. Customers must provide a complete and accurate delivery address, contact number and email address when placing an order.

Cocoon Haven cannot be held responsible for delays or additional courier costs caused by incorrect or incomplete delivery information.

Tracking Your Order

Tracking details will be sent once your parcel has been dispatched. Please allow up to 24 hours for the tracking information to update after receiving your dispatch notification.

Delivery Attempts

Please ensure that someone is available to receive the parcel at the delivery address.

The courier may contact you before delivery. Additional charges caused by repeated failed delivery attempts or an incorrect address may be payable by the customer.

Damaged, Missing or Incorrect Orders

Please inspect your parcel as soon as it arrives. Contact us within 48 hours of delivery if your order is damaged, incorrect or missing an item.

Please provide:

Your order number
A description of the issue
Clear photographs or videos of the product and packaging
A photograph of the courier label

Keep all original packaging until the issue has been resolved.

Delayed or Lost Parcels

We will contact the courier and assist with an investigation. An order will only be considered lost once the courier has officially confirmed this.

Delivery Address Changes

Contact us as soon as possible if you need to change your delivery address. Once an order has been processed or dispatched, we may not be able to redirect it.