Terms of service

Cocoon Haven – Terms of Service

Last Updated: 27 July 2026

Welcome to Cocoon Haven. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About Us

Cocoon Haven is an online retailer operating in South Africa.

Contact Email: cocoonhaven26@gmail.com

Website: https://cocoonhaven.co.za

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old or have the consent of a parent or legal guardian.
The information you provide is accurate and complete.
You have the legal capacity to enter into a binding agreement.

3. Products

We make every effort to ensure that product descriptions, specifications, images and prices are accurate.

However:

Colours may vary slightly depending on your screen.
Product images are for illustrative purposes only.
Minor differences between product images and the delivered product may occur without affecting functionality.

We reserve the right to correct pricing errors, descriptions or other information at any time.

4. Orders

Submitting an order does not automatically create a binding contract.

Your order is accepted only once payment has been successfully received and your order has been confirmed.

We reserve the right to refuse or cancel any order where permitted by law, including where:

Pricing errors have occurred.
Fraud is suspected.
Stock is unavailable.
Payment cannot be verified.

If payment has already been received, any applicable refund will be processed promptly.

5. Pricing

All prices are displayed in South African Rand (ZAR).

Prices may change without notice.

The total payable amount is confirmed during checkout before payment is completed.

6. Payment

Payments are processed securely through approved payment providers.

We do not store your banking or card information.

7. Shipping

Estimated delivery times are provided as a guide only.

While we aim to meet all estimated delivery dates, delays caused by couriers, customs, weather, public holidays or other events beyond our reasonable control may occur.

8. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

Nothing in these Terms limits your rights under the Consumer Protection Act.

9. Intellectual Property

All content on this website, including:

logos;
branding;
photographs;
graphics;
text;
product descriptions;
designs; and
website content,

is owned by or licensed to Cocoon Haven.

No content may be copied, reproduced, distributed or used without our prior written permission.

10. Acceptable Use

You agree not to:

Use the website unlawfully.
Attempt to gain unauthorised access to our systems.
Upload malicious software.
Interfere with the operation of the website.
Use automated tools to scrape or copy website content without permission.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by South African law.

To the maximum extent permitted by law, Cocoon Haven shall not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

This limitation does not affect any rights that consumers have under the Consumer Protection Act.

13. Force Majeure

We shall not be liable for delays or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, power outages, courier disruptions, governmental actions or failures of communication networks.